Refund policy

Shipping

• Our orders are made print-to-order and will usually arrive within 10-14 days.
• You’ll receive product tracking information once available.
• Urban Kù is not responsible for carrier delays or lost packages by the carrier.
  
  

Exchanges and Returns

Exchanges or returns are only accepted in the following cases:

• The wrong item was received in terms of color, size, or model
• You received a damaged or defective product

Cancellations

Your order may be cancelled if they have not entered into the printing process.

Orders that have entered into the printing process will be fulfilled normally and may not be cancelled. Cancellations are made at the sole discretion of Urban Kù

Received the Wrong Item or a Damaged item?

This rarely happens, but if it does, please contact us within 14 days to correct the issue. We cannot help you after this time or if the item has been worn/used.